Business automation · Perth, WA
Business automation for Perth businesses.
The follow-ups, reminders, copied-across details and Friday reports that eat your week, done for you, the way you’d do them. Tross sets up business automation around how your business already works, from an office in the CBD to a crew in the northern suburbs, and looks after it from Perth.
Example: an accounting firm sets up an automation in one sentence; that evening, the phone shows the jobs that ran themselves.
The admin you’d love to stop doing
Write it in a sentence. It happens every time.
Most Perth businesses we talk to lose hours a week to the same small jobs: chasing a quote that’s gone quiet, reminding someone about tomorrow, typing an invoice into Xero, building the Friday report from three spreadsheets.
Business process automation takes those jobs off your plate. You say what should happen in your own words, check the steps, and it runs.
- Follow-ups and reminders, on your schedule
- Details typed once and copied where they need to go
- Reports that build themselves
- Anything that matters waits for your OK
Example: an events company’s system spots quotes going cold, low stock and a late deposit, with the fix ready for each.
Workflow automation, Perth
Workflows that follow your steps, not a template.
A workflow is just the order things happen in your business: an enquiry comes in, a quote goes out, the job gets booked, the invoice follows. In a free chat we map yours, then build it so each step starts the next by itself.
When your process changes, you ask in plain words and we change it. You try it before it goes live.
- Starts when something happens, on a schedule, or when you ask
- Every run is logged, so you can see what happened
- Changed in plain words, tried before it goes live
Example: a job moves to Thursday, and the crew’s phones update and they’re told.
Works with Xero and Microsoft 365
Xero, Microsoft 365 and the trusty spreadsheet, all in the loop.
A lot of automation in a small business is getting details from one place to another without typing them twice. We connect the apps you already pay for: invoices that sync to Xero and come back marked paid, Outlook email and calendars, Teams, SharePoint files, and the spreadsheets nobody wants to give up.
- Xero: invoices synced, payments marked paid
- Microsoft 365: Outlook, Teams and SharePoint
- Something else? We check it and say so in the plan
Example: an invoice builds itself from the job, is approved, synced to Xero and marked paid when the money lands.
With AI built in
Automation that can read, write, and ask first.
Ordinary automation follows rules. Ours has an AI assistant built in, so it can read a customer’s email, check the order, draft the reply or work out which job a message belongs to, then wait for your OK before anything goes out.
- Answers from your own records and policies
- Replies wait for your OK, unless you say otherwise
- A short daily report of what it did
Example: a grocer’s support helper reads a message about a missing delivery and drafts the reply from the order.
How we engineer it
Serious software, built properly and explained plainly.
The same care a big software house puts in, without the account managers in between. Here’s what that means in practice.
- A written plan before any codeWhat we’ll build, what it connects to and what it costs, in plain English, agreed before anything is built.
- Built on a practice copyEvery change is built and tested on a practice copy of your system, never on the real one.
- Tested on your real workYour own quotes, jobs and invoices are run through it before it goes live, and you try every change first.
- Locked to each role, all written downPeople and AI helpers only see what their role allows. Every action is recorded, and important ones can be undone.
- Your data, kept safeKept on secure, well-known hosting, backed up, and only seen by the people who need to see it.
- Your data and your system are yoursNever sold, never used to train anyone else’s AI. Ask for a copy whenever you like, in a format you can open.
- The tools, in plain wordsBuilt with TypeScript, React and Next.js, widely used tools behind many of the web apps you already use. The assistant runs on Claude, by Anthropic. Works with Xero and Microsoft 365.
- Looked after from PerthYou deal with Colin Tross, who plans it, builds it and looks after it. Ask for a change in plain words, from the screen you’re on.
Who you’ll deal with
Perth automation, from the person who builds it.
You deal with Colin Tross, the founder, from the first chat to the day it’s running, and after. No account managers and no hand-offs.
We’re based in Perth and work with businesses right across the metro area, from the CBD and West Perth to Joondalup, Osborne Park, Midland, Fremantle, Rockingham and Mandurah, and with regional WA by video, from Bunbury and Busselton to Geraldton, Kalgoorlie and the Pilbara.
- In person around Perth, by video across WA
- The plan and the price in writing before anything starts
- Changes asked for in plain words, whenever you like
Questions Perth owners ask
Business automation in Perth: the plain answers.
- What can business automation do for a small Perth business?
- Take the small, repeated jobs off your plate: chasing quotes that have gone quiet, sending reminders, copying details from one app to another, filing paperwork and building the weekly report. You say what should happen in your own words, check the steps, and it runs every time.
- Do we have to change the software we already use?
- No. We start from what you have and keep what works. Xero, Microsoft 365 and the spreadsheets you rely on stay in the picture, and we tell you honestly what connects before you commit.
- How much does business automation cost?
- It depends on what it does and what it connects to, so we don’t put a number on a website. After a free chat you get a written plan and a price before any work starts.
- What happens if an automation gets something wrong?
- Anything that goes to a customer or touches money waits for your OK, important actions can be undone, and every run is written down so you can see exactly what happened. We look after it, and if something isn’t right, we fix it.
- Is it only for tradies?
- No. We work with cafés, clinics, property managers, events companies, cleaners, wholesalers, professional offices and trades. If someone in your business is doing the same admin by hand every week, it’s worth a chat.
- Can we meet in person?
- Yes. In person around Perth, or by video anywhere in WA and Australia. The first chat is free and there’s no obligation.
Tross in Perth
More of what we do for Perth businesses.
- Custom software in PerthCustom software, built in Perth around how you workCustom software development for Perth and WA businesses: your quotes, jobs, stock, staff and invoices in one place, with an AI assistant built in. A written plan and price before any work starts.
- Software developers in PerthA Perth software company that looks after what it buildsA Perth software development company that plans, builds, tests and looks after your business software. You deal with the person who builds it, with the plan and price in writing first.
- AI automation in PerthAI that knows your business, and asks firstAI automation for Perth businesses: an assistant that knows your business, answers from your own records and does the job on screen, and AI helpers that run the repetitive jobs. Nothing that matters happens without your OK.
Or read how we work, see what we build, or read our articles.
Start with a free chat
What would you like to stop doing by hand?
Tell us in a few lines. Colin reads every message himself and will get back to you to set up a free chat. No cost, no obligation, no sales script.